terms and conditions

Deposit and Payment

The Clientshall pay the Organiser the agreed amount per person in attendance at the event. The Client also agrees to pay the Organiser any additional services that are not included in this Catering Contract or the attached budget.

The Client agrees to make the payment in the concept of a deposit of the agreed services. This acts as the Security Deposit and is non-refundable and also guarantees the booking. Payment of the remaining balance of Total Amount Owing will be scheduled as per the quote that has been sent to the client in the same date as this contract. Please refer to your quote for further details.

Remaining balance of Total Amount Owing is due in full no later than one month prior to the event.

Once the invoice has been paid, refunds will not be issued making all payments non-refundable. In the event of a cancellation by the client, all payments made remain ours and no refunds or credits will be issued. Cancellations made by the client within 1 month of the wedding date remain payable in full. Any bookings postponed must fall within 6 months from the original event date booked. After 6 months, prices will be subject to change.

Payments can only be accepted via bank transfer or cash. Invoices and confirmation of receipt for payments will always be sent via email. If payment is not received within the outlined timeframe, all contracts are void and service will not be provided for the event.

If payment is not received within the outlined timeframe, all contracts are void and service will not be provided for the event. Given the high cost of cancellation, we strongly advise you to take out suitable wedding insurance, to cover your wedding booking cost with us should you need to cancel for reasons outside of our control i.e., illness, family bereavement, extreme weather conditions, etc.

If the Client may request additional services, with the knowledge that these services will add to the total cost agreed, these charges for last-minute additions must be billed prior to the event and payments must be done prior to the event setup.

For events taking place at Paissa d’en Bernat, no additional refundable damage deposit will be required but the organiser will be eligible to deducting any deposit from the villa’s refundable damage deposit where needed. Excess of breakages during the function will be billed to the Client the day after the event.

Cancellation Policy

The reservation fee is non-refundable. When a reservation fee is given, that day and time is guaranteed for the event of the Client.

In the unlikely event of a cancellation in advance of 3 monthsto the event there will be no further financial liability on the part of the Client.

If cancellation occurs 3 months or less prior to the event, it becomes the Client’s responsibility to pay for the remaining balance on the account. The Organiser shall be entitled to retain any and all expenditures to date, including but not limited to contracted labor, special orders, rentals and/or proposal cost at the Organisers discretion.

If due to circumstances beyond our control, the venue becomes unavailable for the booked event, (through no fault of their own) including the closure of the venue by government directive or the ban of large gatherings due to coronavirus or any highly infectious disease, then every effort will be made by the management team to find an alternative date within 6 months of your original date. The new dates are subject to availability and have to be in the form of a written agreement with the client via email.

Privacy policy

Your booking, event date, contact details (address, phone, email), & bank details will be treated with complete privacy. We will not speak with any media representative or release any information unless you give us consent to do so. Therefore, we follow the Spanish regulation on personal data protection and guarantee of digital rights (Ley Orgánica 3/2018, de 5 de diciembre, de protección de datos personales y garantía de los derecho digitales) which stipulates a series of obligations regarding processing personal data, among which, the prohibition from disclosing personal data without the express consent of its title holder is emphasised.

Jurisdiction

If either party defaults of above listed obligations, the party that is ruled in favor shall be due the recovery of all costs and reasonable lawyers and attorney fees that result of the juristic claims that occur from the present contract.

This contract is governed by the Spanish and Balearic laws in accordance with their respective competencies of the state and the Autonomous Community and controversies shall be brought to the courts of Ibiza and hierarchical superior.

VAT Registration NIF / CIF: 47255575-M